Before you register at https://poker-stars.it.com/, take five minutes to read this guide — it could save you time and money.
Before You Start
- Make sure you are 18+ and reside in a country where Pokerstars is legally licensed to operate.
- You’ll need a valid email address, a phone number (for SMS verification), and a government-issued ID for KYC checks.
- Pokerstars Casino uses a mobile-optimized website — no native app needed; load the site in your browser and add it to your home screen for quick access.
- Prepare a payment method: credit/debit card, e-wallet (PayPal, Skrill, Neteller), or bank transfer. Withdrawal times vary by method (see table below).
- Check if your country’s tax laws apply to winnings from Pokerstars — in many jurisdictions, non-UK licensed casinos may require you to declare income.
- Set a deposit limit before you play (under Responsible Gaming tools) to manage your budget proactively.
How to Sign Up
- Visit the Pokerstars homepage and click the “Join” or “Sign Up” button — usually top-right.
- Fill in the registration form: username, password, email, date of birth, country, and currency.
- Enter your full residential address and phone number; make sure they match your ID documents.
- Choose a security question and answer (used for password recovery).
- Read and accept the Terms & Conditions (including the privacy policy and responsible gaming terms) and submit.
- Check your email inbox for a confirmation link; click it to activate your account.
- After activation, log in and make a first deposit to unlock the welcome bonus (if any). You may need to enter a bonus code during the deposit flow.
Bonus Math
Pokerstars Casino typically offers a matched deposit welcome bonus. For example, a 100% deposit bonus up to €500 with a 35x wagering requirement on the bonus amount. Suppose you deposit €200 — you receive €200 in bonus funds. The playthrough is: bonus × wagering multiplier = €200 × 35 = €7,000. You must wager €7,000 (on eligible slots) before you can withdraw any winnings derived from the bonus. Realistic expected loss: assuming an average slot RTP of 96% (house edge 4%), the expected loss over €7,000 wagering is €7,000 × 0.04 = €280. That means your €200 starting bonus has a high chance of being entirely consumed before meeting wagering. Profitable play only occurs if you get lucky with a large win early. Always read the full bonus terms (game weightings, max bet limits, time limits) before claiming any offer.
Is It Safe?
Pokerstars Casino operates under licences from the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA), which impose strict rules on player fund segregation, fair play auditing (eGL), and anti-money laundering checks. The site uses 256-bit SSL encryption to protect data and payments. Two-factor authentication (2FA) is available for login security. Note: if you play from a jurisdiction outside those licensed markets, you may be playing under a Curacao-licensed entity, meaning winnings might be taxable locally — check your local laws.
Financial Operations
| Payment Method | Min Deposit | Min Withdrawal | Processing Time (Withdrawal) |
|---|---|---|---|
| Visa/Mastercard | €10 | €10 | 1–5 business days |
| PayPal | €10 | €10 | Up to 24 hours |
| Skrill / Neteller | €10 | €10 | Up to 24 hours |
| Bank Transfer | €10 | €20 | 3–7 business days |
| Paysafecard | €10 | N/A (use other method to withdraw) | N/A |
Fix It Fast
- Login issue: Clear browser cache, disable VPN, try “Forgot Password” to reset. If stuck, contact support via live chat.
- Deposit not credited: Verify payment was successful in your bank/PayPal; if pending, wait 30 min. Contact support with transaction ID.
- Withdrawal pending over 48 hours: First, check your email for KYC document requests. Then contact live chat with your account ID.
- Game not loading: Update your browser (Chrome/Firefox), enable JavaScript, disable ad-blockers. Try a different device.
- Bonus not applied: Ensure you entered the correct bonus code during deposit. Check if game is excluded (e.g., table games often don’t count).
- Account flagged for verification: Submit government ID + proof of address (utility bill or bank statement) within 7 days to avoid suspension.
Pro Tips
If your withdrawal is delayed beyond the stated processing time:
1. Log in and check the “Transactions” page for status (Pending, Processing, Completed).
2. If pending, go to My Account → Verification Centre and ensure all documents (ID, proof of address) are uploaded and approved.
3. If everything is approved and the status still shows “Pending” after 48 hours, contact Pokerstars Customer Support via live chat (24/7). Provide your username and withdrawal reference number.
4. If live chat doesn’t resolve it, escalate to an email complaint to support@pokerstars.com and ask for a ticket number.
5. As a last resort, contact the licensing authority (e.g., MGA or UKGC) with your complaint reference number.
Need to Know
What is the minimum age to play at Pokerstars Casino?
The minimum age is 18 in the UK and most European jurisdictions, but it may vary by country — check local laws.
Can I use the same account for both casino and poker?
Yes, a single Pokerstars account gives access to the online poker room, the casino, and the sportsbook (where available), all with one wallet.
Are there any fees for deposits or withdrawals?
Pokerstars itself usually does not charge fees, but your bank or e-wallet provider may apply their own fees for certain transactions. Check your payment method’s terms.
How do I withdraw any winnings?
Go to the cashier, select “Withdraw”, choose your preferred method (must match the deposit method where possible), enter the amount, and confirm. Allow processing time per the table above.
What happens if I lose my password?
On the login page, click “Forgot Password”, enter your email, and follow the reset link sent to your inbox. You may also answer your security question.
Can I self-exclude from the casino?
Yes. Under Responsible Gaming settings, you can set deposit limits, session time limits, or apply for self-exclusion for a period (minimum 6 months in some jurisdictions).
Is live dealer available at Pokerstars?
Yes, Pokerstars Casino offers live dealer games (roulette, blackjack, baccarat) streamed from studios, with real-time interaction.
This guide covers the essential steps and tips to get started safely at Pokerstars Casino. Always gamble responsibly and stay within your limits.